Return Policy

All products purchased from jmsouq.com can be returned within 48 hours from the time of the delivery as per the below guidelines:

  • Ordered product is different form the actual product delivered.
  • If the product delivered is with any manufacturing defect
  • If the product delivered in damaged condition or in opened condition. A proof of video at the time of opening to be submitted for the claim.

We do not accept any returns of the product if it is used, damaged, or opened (for the sealed products) also any product categorized as hygienic. Also if we do not accept returns on the assembled or installed products at customer place.

The complete cycle of the refund process may take from 7 up to 14 days from the date of product return. Every collection or pickup of the return goods from customer will be charged QAR 25, the customer shall bear the shipping and delivery fees to and from our warehouses even during the allowed period.

  • In case of cancellation initiated by us for full order or partial order due to any circumstance which is beyond our control and if you placed the order with an online payment method such as credit card and Debit card the same amount will be refunded to the same payment method. It is important to note that it can take up to 30 days for the money to be returned from the date the credit is refunded to your payment method depending on the bank used. We are not responsible for bank fee or charges if any during this refund transaction.
  • In case of cancellation requested by customer before delivery and if you placed the order with an online payment method such as credit card and Debit card the same amount will be issued in mode of credit voucher which needs to be redeemed for another purchase. It is important to note that the validity of the voucher will be 120 days from date of issue.
  • In case of returns after delivery of the products and if you placed the order with an online payment method such as credit card and Debit card then returns pickup charges QAR 25 will be charged and the balance return order amount will be issued in mode of credit voucher which needs to be redeemed for another purchase. It is important to note that the validity of the voucher will be 120 days from date of issue.
  • If you used cash on delivery for your delivered order, the differential amount after the pickup charges only will be refunded to you.

The shipping fees paid in your original order will not be refunded or any loyalty points gained from your refunded order.